Repeating the same actions 700x for 8 hours, standing up.

COMPANY

Veepee

RESPONSIBLE FOR

UX, , Prototype, User-testing

PROJECT DURATION

10 months

As a employee in the warehouse I want to easily check and treat the returned item so that I can place it on the right container.

As Veepee I want my employees to treat more efficiently the items so that they can have easier conditions and avoid less human mistakes

Note: Strict Google Material Design System was mandatory

Scope

Improve the current interface
Improve treatment efficiency by 5%
Improve employee satisfaction by 20%

Objectives

User research was very useful and interesting in this project. The people treating returned parcels are standing up 8 hours a day and treat on average 700 items. They have multiple actions to take on the screen to treat one parcel. I realise how unadapted was the current solution, forcing the employee to blink their eyes or rise the arm too high to make some actions. The current tool was designed for people sitting at a desk, not standing people with longer distance from the screen.

User interviews

How can we reduce the numbers of actions the user has to make
How can we increase accessibility and readability
Using only Google Material components

Challenges encountered

The results were great. Bigger buttons, more efficiently placed on the interface, bigger images, keyboard shortcuts, automatisation of actions, better use of psychology of colours and we managed to improve the processing time by 4% and employee satisfaction by 32%.

Results

See the users in action, as much as possible
Designing an interface for a 10 minute flow (booking a hotel) if not the same than designing an interface used 8 hours a day
Designing for non tech-savvy people
A reliable product is good, a reliable and FAST product is better